FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new lighting fixtures arrive safely and promptly:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are typically processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your lamp ships, we will send you an email containing a tracking number and a link so you can follow its journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to love how our lamps illuminate your home! If you are not completely satisfied with your purchase, you can return your unused item in its original packaging within 30 days of delivery for a full refund.

Q: My lamp arrived damaged or broken. What should I do? A: Lamps can contain delicate glass, shades, and electrical components. While we package our products with extreme care and protective padding, damage can occasionally happen during transit. Please do not worry, your order is fully covered. Take a quick photo or video of the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & SAFETY

Q: Are your lamps compatible with standard US outlets? A: Yes, 100%. All lamps sold at ArvonaTivy are manufactured specifically for the US market, utilizing standard US 110V-120V electrical plugs and sockets.

Q: Are light bulbs included with the lamps? A: To ensure safe transport and prevent breakage during transit, light bulbs are not included in the package unless explicitly stated otherwise on the specific product page. Most of our lamps are compatible with standard E26/E12 base LED, CFL, or incandescent bulbs.